Terms of Service

KnoqKnoq is an invoicing and payment follow-up service for contractors and other service businesses. It lets you create and send invoices by text and email, tracks delivery, views, replies, and payments, drafts follow-up messages with AI, and, on paid plans, collects payments from your clients through our payment processor. KnoqKnoq is a tool that works on your behalf. Your invoices, your clients, and your client relationships remain yours.

You must be at least 18 and using KnoqKnoq for business purposes. You're responsible for the accuracy of the information on your account and for everything that happens under it, so keep your sign-in method secure. One person per seat; your plan determines how many users your account includes.

When you use KnoqKnoq, you represent and agree that:

• Every invoice you send reflects a genuine debt for goods or services you actually provided, and you have the legal right to collect it.
• You will not use KnoqKnoq for anything illegal, fraudulent, or deceptive, including fake invoices, harassment, or attempts to collect debts you don't own.
• You will comply with the laws that apply to your business, including licensing, tax, and consumer protection laws in your state.
• You will not attempt to break, probe, or overload the service, or use it to send spam.

We can suspend or terminate accounts that violate these obligations. If your account is used to harass or defraud people, we won't just close it; we'll cooperate with law enforcement.

KnoqKnoq sends text messages to your clients on your behalf. Text messaging is regulated, primarily by the Telephone Consumer Protection Act (TCPA), and these rules are conditions of using the service:

• You represent that your clients have consented to receive text messages from your business about their invoices. Typically this consent comes from your direct business relationship: they hired you, gave you their number, and expect to hear from you about the work. It's your responsibility to have that consent before adding a client's number.
• Opt-outs are honored immediately and permanently. If a client replies STOP (or UNSUBSCRIBE, CANCEL, END, or QUIT), KnoqKnoq stops texting that number across the entire platform. You cannot override this, and attempting to circumvent an opt-out is grounds for termination.
• Messages are only sent between 8am and 9pm in your client's local time.
• Trusspoint is not a debt collector. KnoqKnoq is a communications tool you use to request payment for your own work. We do not purchase debts, collect on behalf of third parties, or act as a collection agency under the Fair Debt Collection Practices Act. You are the party requesting payment; KnoqKnoq delivers your messages.

KnoqKnoq uses AI to draft follow-up messages in your tone. Be clear-eyed about what that means:

• Follow-up drafts are generated by AI based on your invoice details and message history. They are drafts, and AI can make mistakes.
• On the free tier, every message requires your approval before it sends. On plans with auto-send enabled, you are choosing to let messages go out without individual review.
• You are legally responsible for every message sent from your account, whether you wrote it, approved an AI draft, or enabled auto-send. Review your follow-up settings the way you'd review anything else that goes out under your business name.
• Messages sent through KnoqKnoq always identify themselves as sent on behalf of your business. The AI is built to never claim to be you personally, never invent invoice details, and never threaten or harass. If you ever see a draft that crosses a line, report it to support@knoqknoq.com and don't send it.

Subscriptions.Paid plans bill in advance on a monthly, weekly, or annual cycle, depending on what you choose, through our payment processor, Stripe. Prices are listed on our pricing page and may change with at least 30 days' notice before your next billing cycle.

Free trial. The Solo plan includes a 14-day free trial. A card is required to start it, and it converts to a paid subscription on day 15 unless you cancel first.

Cancellation.You can cancel anytime from Settings. Cancellation takes effect at the end of your current billing period, and you keep access until then. We don't do cancellation phone calls or retention mazes.

Refunds.Subscription fees are not refundable for partial billing periods, but if something on our end went genuinely wrong, like being billed after a confirmed cancellation, email support@knoqknoq.com and we'll make it right.

Client payments.When your clients pay invoices through KnoqKnoq, payments are processed by Stripe and processing fees apply at the rates shown for your plan. You are the merchant for your own work; disputes between you and your clients about the underlying job are yours to resolve, though chargebacks follow the card networks' rules.

You own your invoices, client records, business branding, and message history. You give us the limited license we need to store, display, transmit, and process that content to run the service, and no more. If you delete your account, that license ends, subject to the retention rules in our Privacy Policy.

KnoqKnoq is provided "as is." We work hard to keep it fast and reliable, but we don't promise it will be uninterrupted or error-free, and we don't guarantee any particular collection outcome. KnoqKnoq helps you follow up; whether a client pays is ultimately between you and the client. Nothing in the service, including AI-drafted messages, is legal advice.

To the maximum extent permitted by law, Trusspoint's total liability for any claim arising out of or relating to the service is limited to the amount you paid us in the 12 months before the claim arose. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption, even if we've been advised such damages are possible. Some states don't allow certain limitations, so parts of this section may not apply to you.

If a third party brings a claim against Trusspoint because of how you used the service, including claims that you texted someone without consent or invoiced for work you didn't do, you'll defend and indemnify us against that claim.

You can stop using KnoqKnoq and delete your account at any time. We can suspend or terminate your account if you violate these terms, with notice where practical. Sections that by their nature should survive termination (like limitation of liability and indemnification) survive.

These terms are governed by the laws of the State of Nevada, without regard to its conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Nevada, and both parties consent to that venue.

If we make a material change to these terms, we'll notify you in the app or by email at least 30 days before it takes effect. Continuing to use KnoqKnoq after the change takes effect means you accept the updated terms.

Trusspoint Technologies, LLC
support@knoqknoq.com